AssociationVoting accomplished many milestones and goals in 2024, and we are so proud of all the hard work and dedication of our team! From record numbers of elections supported to new and improved customer support procedures, we have created an environment for customers to thrive in their efforts to conduct fully online elections. Let’s explore just a few of our many highlights from 2024!
Let’s Dive into the Numbers
In 2024, AssociationVoting successfully conducted and supported over 1,000 elections! Within those elections, 1,120,792 voters cast their ballots, surpassing the total number of voters AssociationVoting supported in 2023. AssociationVoting broke records this year, and we are so grateful to have had the opportunity to support so many customers in their venture to fully digitize their voting process.
New & Improved Knowledge Base
AssociationVoting always strives to provide exceptional customer service to our clients. In order to make AssociationVoting Support more accessible, we implemented a new Knowledge Base in 2024! Equipped with dozens of relevant Help Articles and a customer support request system, this new implementation is guaranteed to boost customer satisfaction in the New Year. Within our new Knowledge Base, customers gain access to a variety of articles that detail step-by-step instructions relating to the question they have. If the Help Articles do not fully answer your question, customers can scroll to the bottom of the page to submit a customer support request, creating a ticket and notifying our team to check out the issue and provide a response within one business day. AssociationVoting is eager to continue to improve our customer’s experience in 2025!
QR Code Branding
In an effort to make our customer’s election sites more accessible to voters, AssociationVoting implemented a new QR Code Branding feature. The admin can log into the Admin Portal, select CONFIGURATION > QR CODE and download a custom QR code to share with voters. Voters can then simply scan the code and seamlessly access the login screen! As we approach 2025, we plan to continue to make our customer’s election sites more accessible to voters.
AVie – Your Guide to all Things AssociationVoting
To further enhance customer’s experience with AssociationVoting, we also implemented a customer support chat option on our website. Via the AssociationVoting homepage, interested users can chat with AVie to answer any sales-related questions without having to wait for a response from our sales team. This new addition ensures efficient responses to sales questions that may arise throughout your organization’s decision-making process. Start chatting with AVie by checking out our website and clicking on the chat bubble in the bottom right corner!
Piloted Rank Choice Voting
In 2024, AssociationVoting also piloted a new voting process, Instant Runoff Voting (IRV), better known as Rank Choice Voting. With this form of voting, voters can cast votes for multiple candidates, in order of preference. We currently have multiple customers using this new feature and it has been very successful! AssociationVoting is eager to continue to develop the feature in the new year in order to better assist with the online voting process of any Association. Be on the lookout for additional accessibility and information coming February 2025!
Expedited Setup
AssociationVoting also began offering an Expedited Setup feature this year! We understand how crucial it is to meet deadlines, especially for elections. As a result, AssociationVoting can now setup election sites less than 2-5 business days prior to your election for an additional fee with our Expedited Setup Service. All you have to do is contact us to confirm we have the capabilities to expedite your setup, and we’ll take it from there!
Welcoming Our New Customer Support Lead
All of these accomplishments would not have been possible without our newest addition to the AssociationVoting Customer Support Team, Hope! Hope has taken the lead this past year on all things customer support and has aided in streamlining our support process, as well as assisting customers with day-to-day needs. We are so grateful to have such an amazing member of our team!
Overall, 2024 was such an amazing year for both AssociationVoting and the world of online voting. We are so grateful to have the opportunity to serve new and existing clients alike, and we look forward to continuing to improve the industry in the New Year. Happy Holidays and Happy New Year!